1-800-835-7672 with questions
SMSA
3300 South Alpine Road
Rockford, IL 61109
Phone: 815-874-9200
About Us
SMSA began operations in May 1975 and is a full service
fulfillment organization dedicated to supporting our customer's
marketing activities and catalog programs. SMSA provides safe,
secure warehousing, order processing and fulfillment services to
key clients.
Location
We are centrally located in Rockford, IL. Our primary fulfillment
center incorporates 15,000 square feet of office and warehouse
space at 3300 South Alpine Road, Rockford, IL. Our distribution
center incorporates 56,000 square feet of space for storage and
distribution of bulk product. Located one block from our offices
on Hydraulic Road.
Phone Orders
We do not accept phone orders for SMSA merchandise. Orders must be
placed online or mailed in. This ensures that your order is
communicated accurately.
Credit Card Payments
We accept the following credit cards.
VISA
MasterCard
Discovery
American Express
Sales Tax
We are required by law to collect Illinois sales tax of 8.75% for
Illinois "ship to" address. This will automatically be added on
during the check out process.
Shipping outside the continental US
AK, HI, Canada and Puerto Rico orders have an additional fee of
$25.00 for packages under 10 pounds. Please contact us for larger
packages. For all other shipments outside the continental US,
please contact us for a rate quote.
Shipping and Handling
All orders are shipped via UPS. UPS does not deliver to PO boxes.
Please allow 2-3 weeks for delivery. Subject to availability.
UPS Standard Rates
10 Business Days
Total Order:
$0.00-$25.00..........$8.95
$25.01-$50.00........$10.95
$50.01-$100.00......$13.95
$100.01-$150.00....$17.95
$150.01-$250.00....$22.95
Over $250-01.........10% of total
Express and Overnight Service
All Express and Overnight orders must be received by 3:30 CST. For
orders received after 3:30, we can not guarantee rush services.
Shipping rate quotes are for packages under 10 pounds. For larger
packages, please contact us.
UPS Express Rates
2 Business Days, Under 10 pounds
Total Order:
$0.00-$25.00..........$33.95
$25.01-$50.00........$35.95
$50.01-$100.00......$38.95
$100.01-$150.00....$42.95
$150.01-$250.00....$47.95
Over $250-01.........10% of total +$25.00
UPS Overnight Rates
Next Business Day, Under 10 pounds
Total Order:
$0.00-$25.00..........$58.95
$25.01-$50.00........$60.95
$50.01-$100.00......$63.95
$100.01-$150.00....$67.95
$150.01-$250.00....$72.95
Over $250-01.........10% of total +$50.00
Refunds
Refunds will be in the form of store credit. Please contact us for
details.