1-800-835-7672 with questions

SMSA

3300 South Alpine Road
Rockford, IL 61109
Phone: 815-874-9200

About Us

SMSA began operations in May 1975 and is a full service fulfillment organization dedicated to supporting our customer's marketing activities and catalog programs. SMSA provides safe, secure warehousing, order processing and fulfillment services to key clients.

Location

We are centrally located in Rockford, IL. Our primary fulfillment center incorporates 15,000 square feet of office and warehouse space at 3300 South Alpine Road, Rockford, IL. Our distribution center incorporates 56,000 square feet of space for storage and distribution of bulk product. Located one block from our offices on Hydraulic Road.

Phone Orders

We do not accept phone orders for SMSA merchandise. Orders must be placed online or mailed in. This ensures that your order is communicated accurately.

Credit Card Payments

We accept the following credit cards.
VISA
MasterCard
Discovery
American Express

Sales Tax

We are required by law to collect Illinois sales tax of 8.75% for Illinois "ship to" address. This will automatically be added on during the check out process.

Shipping outside the continental US

AK, HI, Canada and Puerto Rico orders have an additional fee of $25.00 for packages under 10 pounds. Please contact us for larger packages. For all other shipments outside the continental US, please contact us for a rate quote.

Shipping and Handling

All orders are shipped via UPS. UPS does not deliver to PO boxes. Please allow 2-3 weeks for delivery. Subject to availability.

UPS Standard Rates

10 Business Days
Total Order:
$0.00-$25.00..........$8.95
$25.01-$50.00........$10.95
$50.01-$100.00......$13.95
$100.01-$150.00....$17.95
$150.01-$250.00....$22.95
Over $250-01.........10% of total

Express and Overnight Service

All Express and Overnight orders must be received by 3:30 CST. For orders received after 3:30, we can not guarantee rush services. Shipping rate quotes are for packages under 10 pounds. For larger packages, please contact us.

UPS Express Rates

2 Business Days, Under 10 pounds
Total Order:
$0.00-$25.00..........$33.95
$25.01-$50.00........$35.95
$50.01-$100.00......$38.95
$100.01-$150.00....$42.95
$150.01-$250.00....$47.95
Over $250-01.........10% of total +$25.00

UPS Overnight Rates

Next Business Day, Under 10 pounds
Total Order:
$0.00-$25.00..........$58.95
$25.01-$50.00........$60.95
$50.01-$100.00......$63.95
$100.01-$150.00....$67.95
$150.01-$250.00....$72.95
Over $250-01.........10% of total +$50.00

Refunds

Refunds will be in the form of store credit. Please contact us for details.